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Last Updated: 25/9/2025
AACD Tours (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application (collectively, the “Platform”) to browse, reserve, or participate in tours and excursions in Puerto Plata, Dominican Republic. By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Platform.
We may collect different types of information to provide and improve our services:
Personal Identification Data: such as your first and last name, email address, phone number, country of residence, and payment details.
Booking Information: tour or excursion selected, travel date, number of participants, and preferences.
Technical Data: including IP address, browser type, operating system, device type, and usage logs.
Location Data: if you allow location sharing, we may collect geolocation data to suggest relevant tours and meeting points.
Optional Data: messages you send us, reviews, testimonials, and media (photos/videos) if you voluntarily provide them.
Your information is used for the following purposes:
To process reservations and manage bookings.
To communicate with you regarding confirmations, reminders, cancellations, or changes.
To provide customer support through email (aacdtours@gmail.com) or phone (+1 809-000-0000).
To improve the Platform, customize your experience, and offer tailored recommendations.
To comply with legal obligations under Dominican Republic laws and applicable regulations.
For marketing purposes, with your prior consent, such as newsletters, promotions, or updates. You can opt out anytime.
We do not sell or rent your personal data. However, we may share your information:
With service providers and tour operators who deliver the excursions you booked.
With third-party payment processors when you choose online payment.
With government authorities if required by law or to protect safety and rights.
In case of business transfer, such as merger, acquisition, or sale of assets.
All third parties are required to respect the confidentiality of your information and act according to our instructions.
We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure, and we cannot guarantee absolute protection.
We will keep your personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Booking-related data is generally stored for the period required by Dominican Republic law.
The Platform uses cookies and similar tools to enhance your browsing experience, remember preferences, analyze traffic, and provide targeted advertising. You can control cookie preferences through your browser settings.
Depending on your location, you may have the following rights:
The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to request deletion of your personal data (“right to be forgotten”).
The right to restrict processing under certain conditions.
The right to object to marketing communications.
The right to data portability where applicable.
To exercise these rights, contact us at aacdtours@gmail.com.
Our Platform is not directed to children under 13 years old. We do not knowingly collect data from children. If we become aware that we have collected such data without parental consent, we will delete it immediately.
As our services are based in the Dominican Republic, your data may be stored and processed locally or in other jurisdictions where our partners operate. We ensure adequate protection consistent with this Privacy Policy.
The Platform may contain links to third-party websites. We are not responsible for the content, privacy practices, or policies of such websites. We recommend reviewing their policies before providing personal data.
We may update this Privacy Policy from time to time. Updates will be posted on this page with the new “Last Updated” date. We encourage you to review it regularly.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: aacdtours@gmail.com
Phone: +1 809-000-0000
Location: Puerto Plata, Dominican Republic
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